Return Policy

This Return Policy applies to products purchased from Holisticglowjoin, operating from Union House, Level 4 Victoria Dr, Adelaide SA 5005, Australia.

1. Return Period

You may return eligible products within 30 days of delivery for a refund or exchange, provided the items meet the conditions outlined below.

2. Eligibility Conditions

To qualify for a return, products must be:

• In original, unused condition with all tags and packaging intact
• Accompanied by proof of purchase (order confirmation or receipt)
• Returned in their original packaging where applicable

3. Non-Returnable Items

The following items cannot be returned:

• Products that have been used, installed, or altered
• Items marked as final sale at the time of purchase
• Opened bedding products for hygiene reasons, unless defective

4. Defective Products

If you receive a product that is damaged or defective, contact us within 14 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

5. Return Process

To initiate a return:

• Contact us at info@holisticglowjoin.world with your order details
• Receive a return authorization and shipping instructions
• Ship the item to the address provided within 14 days of authorization

6. Refunds

Refunds are processed within 10 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

7. Exchanges

If you wish to exchange a product for a different item, contact us to confirm availability. Price differences will be adjusted accordingly.

8. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

9. Contact

For return inquiries, contact Holisticglowjoin at +61 8 8313 6999 or info@holisticglowjoin.world.